Macys.com customer care
+1 800-289-6229Independent directory. This number is listed for Macy's. We are not the company or its support team.
Daily 8 am–10 pm Eastern — per the linked source
More ways to reach Macy's
Before you contact Macy's
Macy's — Department store retailer selling apparel, beauty, and home products. Find the order number and identify whether the purchase came from a store, the brand website or a marketplace seller.
- Find the order number and identify whether the purchase came from a store, the brand website or a marketplace seller.
- For a delivery problem, compare the retailer’s order status with the carrier’s tracking information.
Credit accounts, furniture and mattresses have separately labelled contacts on the official page.
Numbers have not been test-called. Availability and any calling charges depend on the company, your location and your phone provider.
Macy's reviews
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Sources & updates
Source dates record when contact information was reviewed. They do not confirm that a phone line is currently open.
Page text updated Oct 9, 2026. Individual contact source dates are shown above.
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