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Before you contact Mattel
Mattel — Toys, collectible products and children's play brands. Keep the receipt and packaging until you have read the seller’s current return instructions.
- Keep the receipt and packaging until you have read the seller’s current return instructions.
- If an item arrived damaged, save the delivery details and photos for the company’s private support channel.
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Sources & updates
Source dates record when contact information was reviewed. They do not confirm that a phone line is currently open.
- https://shop.mattel.com/
- https://shop.mattel.com/pages/contact-us
- https://mattelsupport.com/terms-of-sale/
Page text updated Oct 9, 2026. Individual contact source dates are shown above.
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