US customer service
+1 800-595-9138Independent directory. This number is listed for New Balance. We are not the company or its support team.
Monday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday — per the linked source
More ways to reach New Balance
Before you contact New Balance
New Balance — Footwear and apparel company focused on sports and everyday wear. If an item arrived damaged, save the delivery details and photos for the company’s private support channel.
- If an item arrived damaged, save the delivery details and photos for the company’s private support channel.
- Keep the receipt and packaging until you have read the seller’s current return instructions.
Numbers have not been test-called. Availability and any calling charges depend on the company, your location and your phone provider.
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Sources & updates
Source dates record when contact information was reviewed. They do not confirm that a phone line is currently open.
Page text updated Oct 9, 2026. Individual contact source dates are shown above.
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